In MICE's messaging environment, you communicate with customers. Did you know that it is also possible to send private notes here that are only visible to you and colleagues? In addition, you can tag colleagues in a message which will send them a notification. Useful for internal communication!
Adding a private note
By marking a message as a private note, the message is only visible to you and colleagues (all users in your MICE account). This is possible in both the general inbox as well as the messaging environment of events.
Private notes can be recognized by its yellow colour.
You add a private note by first clicking on the arrow above the type field and then select 'private note'.
Tag colleagues in a message
In both regular messages to clients as well as private notes, it is possible to tag one or more colleagues who are users in your MICE account. Your colleague will be notified of this by receiving a notification in MICE.
How do I tag a colleague?
You can tag one or multiple colleagues (who are a user in your MICE account). To tag someone, first type the at-sign "@" followed by the name of your colleague, or immediately select your colleagues name in the list of users.
