How do messages work in MICE?
How do the messages in MICE Operations work with your own e-mail address?
Dennis de Kort avatar
Written by Dennis de Kort
Updated over a week ago

Responses to a message from the system.

If someone responds to a message in MICE Operations, it will be sent back to the e-mail address of the person who sent it (unless the e-mail address has been overwritten, see next point) and to an e-mail address that corresponds to your system. As a result, the message ends up in the right messages inbox in the events dashboard.

Responses to automatic messages are sent back to the event planner linked to the event (unless the email address has been overwritten, see next point).

Overwrite email address: Responses to messages to a central or different email address

If you do not want the messages to be sent to a user's email address but to a different or central email address, you can overwrite your email address. For this purpose, you can add a different email address to overwrite email addresses in the management environment for users.

Go to setup > users where you can overwrite the user's email address.

Notifications (e.g. after a request or confirmed quotation) and all replies from clients are sent to the email address mentioned at 'override email adress'.

Note that personal tasks are still sent to the user's email address.

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