We are continuously improving MICE. With every update, we make the system better, smarter, and more user-friendly.
Explore the latest additions and optimisations below, and read in this blog how our roadmap is developed.
🚀 Product details for suggestions in interactive quotes
By popular request: Suggestions in interactive quotes now display an info icon that opens a window showing full product details. The window can display an image, name, short description and full product description. The same detailed view is available for spaces and packages.
🔨 Improvements
Editing fields: When you click to edit notes and custom event fields (attributes), the text cursor is now placed directly in the field, so you can start typing straight away.
Apply new labels immediately: When you create a new label, it is now automatically added straight away to the item that is currently open (for example, the selected product).
🐛 Fixed
Scheduled messages: Messages scheduled around events (scheduled messages) now strictly adhere to the set send time in every scenario, rather than being sent at the wrong time.
Font size of headings in the quote editor: The font size of headings in interactive quotation editors is now applied correctly again, ensuring that the preview in the editor matches the intended formatting.
Update 16-07-2026
🐛 Fixes
Clients vs. suppliers: New suppliers no longer end up in the client list.
Notifications: Internal notification mentions now trigger a notification for the tagged user again.
Interactive quotes: Downloading an expired quote no longer shows an error message.
Interactive quotes: Saving an interactive quote template works again when linked event types have been removed.
Update 02-07-2026
🚀 New feature (beta): AI-powered planning generation for new enquiries
This release introduces the first end-to-end version of MICE Assist for AI beta users. Emails sent to your MICE email address are automatically recognised as new enquiries, moved to the enquiries inbox, and marked as in progress while a draft planning is generated in the background.
The automatically generated planning is based on the content of the incoming message. This allows a new enquiry to be converted from email into an initial setup with significantly less manual work. This is an important step in the broader rollout of MICE Assist, where the enquiries inbox becomes the starting point for turning incoming messages into workable event concepts.
🐛 Fixed
Invoices: The default payment term from the invoicing settings is now applied when adding a new client.
Interactive quotes: The number of guests and the room name are now displayed correctly again below the activity time/title in interactive quotations and the events inbox.
Interactive quotes: Suggestions in interactive quotes now take category/label filtering into account.
Peppol: Fixed an issue where Peppol invoices could not be sent to recipients with only a Peppol Endpoint ID.
Exports: Product exports now show the product variant name in the variants column.
Events dashboard: Clicking the info icon of a product after its underlying variant has been deleted no longer causes an error.
Events dashboard: Fixed an issue where room descriptions for products were not displayed correctly in specific scenarios.
Update 04-06-2026
🥳 Optimised
Automatic creation of interactive quotes for new requests
If you have linked event types to interactive quote templates, a quote will now be automatically created for new event requests (as well as manually created events). This allows you to send quotes even faster!
If no event types are linked to interactive quote templates, you can continue to create quotes manually via the usual process.
Suggestions selected during requests are no longer included in quotes
A client can add (product) suggestions in the request widget. Previously, when a suggestion was added, it remained visible within the event, which meant it could sometimes be unintentionally included in the interactive quote.
To avoid this, such suggestions are now automatically removed from the event schedule. This ensures the quote remains clear and fully aligned with the final selections.
🐛 Fixed
The bulk action for editing multiple products at once now works correctly again under Setup → Products.
The “email address” field in a client’s billing details is available again.
First and last names are now automatically filled in when processing a contact person from a new request.
For new contacts, the option to receive all automatic emails is selected by default again.
Planning notes with formatted text no longer show encoding artifacts.
API responses for event creation correctly return the generated event data again.
Hidden quote blocks remain hidden in the quote preview.
Update 21-05-2026
🚀 New
Automatic interactive quote concept for new requests
An interactive quote will be generated automatically for new requests, so you do not have to create one yourself. This cuts down the time from request to quote even more.
The system checks the event type linked to the request / new event and automatically retrieves the quote template linked to that event type.
Margin advice (available in Pro accounts)
With advice margins, you gain an immediate insight into which products are generating sufficient returns and where margins are under pressure. We have added support to add a margin advice to categories and products, including reporting and API exposure, so margin guidance can be managed more consistently across products and reviewed in margin calculation reporting.
Click here for more information
Redesigned client and contact create and edit forms
This release introduces a completely redesigned UI for managing clients and contacts across the product, with clearer layouts, separate details and settings tabs, and tighter integration with event creation and the event dashboard. The new forms add support for a second address line, a second phone number, separate invoicing details, KVK/KBO versus OIN input, language and Peppol settings, and custom attributes.
Display contact attributes by default
In the settings for attributes linked to a client or contact, you can now choose to display the attribute by default when creating a new contact. This was already possible for event attributes and is now also available for relationships.
🥳 Optimised
Quote numbers available in API
Quote numbers are now available in the REST and POS APIs for relevant event endpoints, making it easier to connect quote data with external systems and flows.
Request widget not opening properly? We've got you!
Conflicting scripts in our clients' websites could prevent our widget links being opened correctly. We have reduced the risks of these conflicts occurring.
🐛 Fixed
Fixed an issue where the activity description for the request widget could be lost when editing package activities. Those descriptions are now saved correctly and remain visible after changes.
Update 06-05-2026
🚀 New feature (in private bèta)
MICE Assist can automatically scan incoming emails and recognize relevant requests. This allows requests to be retrieved from the inbox faster, making it easier to flag incoming requests and follow up on them in a targeted manner.
🐛 Fixed
Event dashboard now immediately displays the total price correctly including or excluding VAT.
When crediting an invoice, the language of the credit invoice is correctly adopted.
Update 08-04-2026
🥳 Optimised
New incoming requests are now loaded automatically in the requests inbox (no need to refresh the page anymore).
🐛 Fixed
Deleting events without any submitted or accepted quotes now works as expected again.
Notifications for expired quotes sometimes included the wrong event and quote number.
Tasks from deleted boards are no longer included in the daily tasks email.
Cancellation reasons are no longer copied when duplicating an event.
Confirmation emails for manually confirmed events are now only sent once.
Update 31-03-2026
🚀 New
Error-free invoicing via Peppol
Do you invoice via Peppol? Then we’ve got good news. We’ve added an automatic IBAN check and schemeID. This ensures your invoice data is always correct and helps you avoid surprises in your administration. The cost structure within the integration has also been fully updated.
Country selection in the request widget
Applicants can now directly select their country in the request widget. It may seem like a small addition, but it results in more complete records and a more professional experience for your (international) users.
🥳 Optimised
Changing the contact type is now also supported in the new event dashboard, and is much more intuitive to use.
The tabs in the interactive proposal have received a visual upgrade. Your proposals now look clean and well-structured on any device.
Interactive proposals now load significantly faster when opening a link.
Update 19-03-2026
🚀 New
Choose what to display: Primary space or all spaces in the interactive quote
In the "spaces" block of the interactive quote, you can now choose to display either all spaces or only the primary space of an event. This allows you to present exactly the information that matters.
🥳 Optimised
Improved Peppol integration.
🐛 Fixed
Fixed an issue with the duration and pricing of time-based products in the request widget.
Dates and times in interactive quotes are no longer displayed based on time zones. This ensures that the client always sees the same dates and times as you.
Update 11-03-2026
🚀 New
Notification for suggestions and comments in the interactive quote
From now on, the event's planner in MICE will automatically receive a notification as soon as the client adds a suggestion or comment to the interactive quote. This ensures the planner stays immediately informed of feedback and can respond or make adjustments more quickly when needed.
Accepting an interactive quote as a planner
When the status of an event with an open quote is manually changed to ‘confirmed’, the quote will now also be automatically 'accepted'. Above the quote (in the preview), it will show who performed the action and when.
🥳 Optimised
Optimisations and fixes for the Peppol integration.
When creating tasks via an invoice, the new design of the task creation screen is now also used.
🐛 Fixed
The invoice status is now updated again once a reminder has been sent.
The client’s country is visible on invoices again.
Signed interactive quotes will no longer be overwritten by a newer quote version (in specific cases).
Update 25-02-2026
🚀 New
Add new client from the event dashboard + request inbox
An additional button has been added to the new event dashboard and the new request inbox to create a new client.
🐛 Fixed
Invoices are no longer sent as drafts.
The link to a quote is now displayed in English where necessary.
Error message when sending invoices has been resolved.
Error message when sending comments from the client environment has been resolved.
It is now possible to adjust the planner of an event from the “planning” section.
The event status is changed back to “option expired” as soon as the quote has expired.
Update 12-02-2026
🏷️ Filtering by product categories and labels
In the schedule/cost overview of interactive quotes, it is now possible to filter by one or more product categories and labels. This means that only products that fall within the selected categories and/or labels are displayed.
Optimisations and bug fixes in interactive quotes
The VAT calculation in the cost overview is now correct again in situations where “number per line” must be included.
The price is always shown for suggestions, even if the schedule setting “product prices” is disabled.
A comment added when signing a quote is now displayed again with the signature.
The “merge days” setting has been optimised for one-day events.
German translations have been incorporated into the quote editor.
Update 04-02-2026
From request to quote in moments: discover the new Request Inbox
Speed is the key to a successful booking. The faster you send a relevant, personalised proposal, the greater the chance of an enthusiastic yes from your client. But we also know that turning a request into the perfect quote can sometimes feel like a time-consuming puzzle.
That’s why we’re introducing the Request Inbox – the missing link that speeds up your entire process. With this new inbox, everything falls into place. We’ve created a workflow that feels like one smooth, seamless movement:
Requests flow directly into your MICE account via your trusted channels;
In the new Request Inbox, you instantly see all details and the associated run sheet;
Attach your favourite quote template and send your proposal in just a few clicks.
By centralising all enquiries, you’ll never waste time again. You can respond faster, more professionally, and with greater control over your sales process. It’s the easiest way to turn initial interest into a confirmed booking.
You can find more information in this article about the new Request Inbox.
What else changed?
Alongside this major update, we’ve also refined several details within the interactive quote:
Quantities and units are now displayed more logically, especially when using the option "amounts per unit".
The total price per person is now calculated correctly.
The schedule's setting “merge products” has been optimised.
USD and XCG currencies are now supported in the interactive quote.
Update 26-01-2026
This update mainly contains optimisations in preparation for upcoming functionalities.
New additions
Link event types to a quote template. This option does not yet have any functionality and is in preparation for an upcoming feature. (available for MICE Regular and Pro)
The ability to change the customer's Chamber of Commerce and VAT number on an invoice (only available if Peppol integration is activated).
Optimised
The term for the event status “unconfirmed” has been changed to “request”.
The term “Organisations” has been changed to “Clients”.
Clients and suppliers have been separated. This option does not yet have any functional effect and is in preparation for upcoming changes.
Update 13-01-2026
🚀 New
New design for adding tasks
The pop-up window for creating tasks has been given a fresher and clearer design. You can now link an event, company or contact person directly to a task. When linking, you can immediately see the most important details, so you always select the right one. At the bottom of the window, there is an extra button to create another task immediately. Designed to help you stay in the flow.
🐛 Fixed
Fix for automatically filling in data when publishing a quote.
The text formatting bar is displayed again when text is selected (while editing a quote).
Update 08-01-2026
🚀 New
BETANew feature: Requests inboxClear inbox with all requests
Key details visible at a glance
Notification when a request falls on a day where an event is already scheduled
If you have a template, it is linked to the run sheet, allowing you to send a quote immediately
Option to edit or switch templates
Option to navigate to the event dashboard to edit the run sheet and more
New user role: Reports
We have added a new role that allows you to give a user access only to the reports in MICE. This makes it possible to disable report access for planners, while still giving the Sales Manager access to this information. All existing users retain their current permissions.
🥳 Optimised
Design of the quote editor
The interactive quote editor has received a visual update that matches the modern look of MICE. Buttons have been repositioned and the editor now opens as a pop-up within the application.A clean sheet in your quote overview
Quotes with the status Expired that are not linked to an event (event deleted), or that are linked to an event with the status Cancelled, have been updated to the status Rejected. This gives you a clean overview of your quotes again.
(Please note: this was a one-off action.)
🐛 Fixed
The option to remove the date from an event.