Together with our customers, we work tirelessly every day to make MICE even better. Here you can read about the most recent updates that have gone live.
Update 23.8
Price variants per product
From now on, you can set multiple price variants for one product. This means you are no longer limited to just one price per product. With this flexible new feature, you can easily set and adjust different price points to meet various customer needs.
The base of this new price structure allows us to develop more price variants based on certain data in the future.
Notification for no available offer in the request widget
Previously, it was not always clear to clients why no offer was presented in the request widget. From now on, they will be notified if there is no offer based on the search criteria. One can adjust the search criteria or contact you via your (general) email address.
Add product suggestions from a package to an event more easily
Suggestions added to a package can now be added to an event much easier (after the package has been added), by clicking the plus sign next to the product suggestion.
More improvements and optimisations:
German translations improved (special thanks to Scheiblhofer).
Added support access option (under the 'help' button).
Base colour changed from blue to purple (due to rebranding).
Preparations for subscription billing via Wefact.
Multiple optimisations regarding security and GDPR.
Bug fixes:
Conversations were wrongly marked as completed due to automatic messages sent by the system.
Base price of a choice product with its price included in the package price was wrongly added to calculations.
Planners in rare cases did not receive the message of accepted quotes.
Products with variable prices were at €0 in a requested event.
Update 23.7
Improved Overview in Conversations and Messages
Older messages in a conversation are now collapsed by default, allowing you to navigate conversations more easily and maintain a better overview. Collapsed messages can be easily expanded again.
Filter Conversations by Client
In addition to filtering by conversation status and planner, we now introduce the option to filter by client. With this addition, you can effortlessly find all conversations you've ever had with a client. Enhance customer service by having direct access to all conversations and gaining deeper insight into interactions with your valuable clients.
Improvements & Optimisations
Optimised senders of messages in a conversation so that only external senders are displayed.
Implemented additional precautions for identifying and receiving unwanted messages (spam).
Bug Fixes
Multi-day events are now correctly processed in the planning boards.
Text following bullet points (numbers) now correctly appears next to the bullets instead of below them.
Update 23.6
Proposal Viewed by Client?
The digital proposal is an important tool that allows the client to sign your proposal online for approval. Sometimes you may wonder if the client has viewed your proposal. Now, for each proposal, you can see whether and how often it has been viewed by the recipient(s).
Log in with Your Google and/or Microsoft Account
In addition to logging in with your personal email address and password, it is now also possible to log in with your Google and/or Microsoft account. When you use this for the first time, we will try to link it to your existing account.
Status of Files in Work Planning
Discover a new dimension in work planning with our advanced feature that integrates the status of each file (proposals, invoices, and/or documents) into the overview. With this visual optimisation, you can see at a glance whether a proposal has been accepted and whether an invoice has been paid. Transform your work planning and effortlessly maintain an overview.
Help Articles in Management
In almost all management screens, you will now find relevant help articles that guide you in better understanding functions or optimally setting up your system. Take a look!
Warnings for External Links and Emails
We take the safety of our users seriously. Therefore, we find it important to alert you to the risks of external links and email content. From now on, we will display a warning when you click on an external link and in incoming emails that we forward to you.
Improvements & Optimisations
Full support for Google Analytics 4 in the request module, also standalone.
Optimised iCal integration so that intermediate days of a multi-day event are no longer marked as event days in an external calendar.
Clarified buttons in management and added search functions.
Performance update for images in proposals and documents.
Bug Fixes
The 'mark message as handled' button is now visible again in a conversation with a long title.
The 'load more' button at the bottom of the search results works again.
Events without a date are no longer included in the revenue report (based on the creation date).
Several alignment issues in proposals and documents have been resolved.
In an event, the client's choice for an opt-in selection field from the request module is visible again (if 'yes' was selected).
The correct price (incl. or excl. VAT) is displayed again under a package with a fixed price in the request module.
Locations are translated again in the schedule of an English proposal (with system language set to NL).
Export margin calculations now take into account the set label filters.
Export sales report grouped by location now takes into account the set date range.
Cost overview in the proposal is fully visible again on an iPhone in portrait mode.
Update 23.5
Automatic Messages per Event Type
In management, you will find automatic messages that you can compose yourself. It is now possible to link an automatic message to one or more event types.
For example, you can now compose a different proposal message for a meeting than for a wedding. Or a different thank-you message is sent after the event to a business client than to a bridal couple.
Wizard for Setting Up the Request Module
To make the process of setting up the request module simpler and more transparent, we have designed a new wizard. When setting up/changing information, you receive immediate feedback on how this looks in the request module.
By default, you see the mobile view. You can also switch to the desktop view. This way, you optimise the display of the request module for both smartphones and computers.
Linking Extra Fields in the Request Module to Custom Fields
For the request module, you can create extra optional fields that are added to the last step (entering contact details) to request additional information.
Now you can link these extra fields to custom fields (of events, organisations, or contacts), so the custom field is filled with information that the client entered in the request module. You can use the custom field as a variable for messages, proposals, and documents.
Custom Fields, Opt-in Choice, and Client Language in Relation Export
In the export file of relations (organisations or contacts), you will now also find the custom fields (of object type organisations or contacts) in columns. Handy for using extra relationship data outside of MICE.
The setting where you determine per contact whether this person receives all (automatic) emails is also displayed in a column in the export file of contacts (column "mailings").
Per contact, you can now also set a language. This information is also found in the export file of contacts (column "locale").
Improvements & Bug Fixes
Automatic messages in management are now sorted by message type for better overview.
Warning message added when manually changing an event status.
Improvement implemented for email forwarding with general email address to prevent a loop.
Update 23.4
Search and Filter Options in the General Inbox
Some time ago, we launched the general inbox. Many of you indicated that a search function and specific filter options would be valuable additions. Of course, we listened!
Now you can:
Search by keyword within all messages.
Filter by conversation status (open, handled, archived).
Filter by planner to view messages assigned to a specific colleague.
These new functionalities help you quickly find relevant messages and maintain a better overview.
Send Invoice Reminder Automatically
It is now possible to automatically send a reminder when an invoice remains unpaid. You can activate this per invoice and specify the number of days after the due date when the reminder should be sent.
This ensures that outstanding invoices receive timely follow-ups, reducing unnecessary manual actions.
Directly Adjust VAT Rate in a Quote
Previously, VAT rates were set per product or service in management. Now, you can manually adjust the VAT rate within a quote.
This flexibility allows you to handle special cases without adjusting your entire product database.
Improvements & Bug Fixes
The event revenue report now includes an extra column showing the total amount including VAT.
When selecting multiple event locations, the system now correctly shows the available times for each.
The planning board now better displays events spanning multiple days.
Fixed a bug where some automatic emails were not being sent in certain cases.
Update 23.3
Product price based on duration (BETA)*
This feature is now also available in the request widget!
Previously, you could set a product as time-based by selecting ‘quantity per row.’ Now, you can also have the product price automatically calculated based on time (hours) by selecting ‘Hour (automatic)’ as the unit.
Is the product added as a standalone item in an event? Then the system will calculate the price based on the start and end time of the entire day.
Note! If you enable this setting, the corresponding product will also be subject to automatic calculation in existing events. The price is only updated when a change is made to the schedule times.
Dynamic variables in quotes and documents
Previously, when creating a new quote, all variables were filled in once, except for the schedule and cost overview, which remained dynamic until the quote was sent. In documents, variables were constantly updated until the document was sent.
Variables in draft quotes and documents are now dynamic!
This means that variable fields will continuously update until the quote or document is sent. This allows you to:
No longer duplicate a quote when an update is made to event-linked data.
See real-time event data in the variable fields while editing a document.
Hover over a variable field to display which variable it is linked to, giving you a clear preview of how the final quote will look.
Bulk action to update information
You can now apply bulk updates to events via product setup. Just like updating information for a single event, you can now update multiple events simultaneously, including:
Selling prices
Purchase prices
Product labels
Other event-related details
You can specify the date range for which events should be updated and apply filters to update only certain events, such as those of a specific event type or linked to a particular client.
Note: Bulk actions cannot be undone! Be sure to double-check your settings and selected events before proceeding.
Attachments now also available as links in messages
When adding attachments to a message, they will now also be included as download links at the bottom of the message.
Only safe file types up to 10MB will be directly attached to the email.
Some mail servers automatically remove attachments to protect recipients from unsafe files. By providing download links, you can ensure that recipients always receive the files.
Improvements & Bug Fixes
The VAT setting of an event is now correctly applied to the schedule report.
Standalone included products are now visible again after selecting a package in the request module.
Improvement for displaying the original size of an image in an email signature in Outlook.
Fix for duplicate Mollie payments when using the payment button.
Fix for the disappearance of the blue comment field and yellow internal memo field in PDF documents.
Optimisations for relationship imports.
Multiple security and GDPR improvements.
Many more improvements.