MICE Operations

Dennis de Kort

Tjeu Hendrickx

Discover all the different features in MICE.

Features in MICE

Events

Planning views in MICE

Search and filter in the events planning

Availability check

Add and edit planning views

Exporting planning views

Adding notes to planning (MICE Pro)

Blocking days (PRO)

Planboards (PRO)

Planning

How does the date range work?

What do the different event statuses mean?

Why is an event not visible?

Edit the event schedule timeline

How to add multiple locations to an event or activity?

In this article we give tips on how to create a multi-day event.

Create a (multi-day) event

Change event date, adding or deleting multiple days

Event (day) duplication and creating a series

Changing the number of guests

Update event information

Price included / not included

Adding notes to an event (day)

Private activities and products (PRO)

Dashboard 

How to add discount?

How can I process post-calculation?

What are the different contact person roles?

Communication & Messages

Automated messaging

Turn on/off messages per client

Automated messages 

General inbox

Message status / email did not arrive

Inbox 

Notifications in MICE

Private notes and tagging colleagues

Intern communication 

How do the messages in MICE Operations work with your own e-mail address?

How do messages work in MICE?

Is it possible to add a standard attachment to a message or quotation?

How to add a (personal) signature?

Why is my email marked as spam?

How do I solve issues with email (addresses)?

Would you like to receive a BCC of every outgoing mail?

How to set a BCC e-mail address for outgoing messages?

Documents

Text formatting options (documents)

Prepare documents (templates)

What do the different elements mean of the schedule settings?

Settings for schedule

Cost summary settings

Sending a document

Approve document

Create and send documents 

How to avoid blank pages in a pdf?

Is it possible to print multiple documents at once?

Quotes 

Text formatting options (quotes)

Digital quotes

Variables in MICE

How to setup VAT per quote? How to setup VAT per event type?

Set up VAT per quote or event type

Prepare quotes (templates)

Quotation dashboard

How do I add product suggestions to a quotaton?

Quotation product suggestions

Creating and sending a quote

Extend a quotation

How to send one quotation including several events?

Multiple events on one quotation

Create and send quotes 

How to view a quote as a client?

How can I edit the quote's schedule?

How can I edit the quote's cost summary?

Why does the quote link not work?

Why is a client not able to download a signed quote?

FAQ 

Invoicing 

Preparing invoicing data

How MICE invoicing works

Invoicing

Setting the invoice number

Prepare invoicing

Billing one or multiple events

Editting an invoice

Create an invoice without sending

Creating a down payment invoice

Credit invoice

Invoice history (audit log)

Working with invoices

Why do I have different VAT calculations?

How do I remove a payment?

How do I add an order number to an invoice?

How do I add an external invoice?

How do I check if events have been invoiced?

How do I split an invoice?

How can I delete a sent invoice?

How can I create a proforma invoice?

Tasks

Task notification email

Contacts

Add clients & suppliers

How do I edit the client or contact details?

Edit client or contact details

Merge contacts (due to double entry)

Import contacts

Account management 

How do I add a private customer?

Contacts: clients, suppliers and contacts.

What are the differences between the external user roles?

Reports 

Reports in MICE

How and what to filter in reports?

Find answers and get help from Intercom Support and Community Experts

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