There are a number of messages that can be set up in the system. These are e-mails and messages that are sent automatically and that appear in the system.

The following messages can be set up in advance:

  • Emails to contacts

  • Emails to planners

  • Email templates for sending files and messages

Emails to contacts

Email to contact: event confirmation

If the event status is set to confirmed (manually or as the quote is signed) in the event dashboard, this message is automatically sent to the client.

Email to contact: scheduled message

An email sent automatically depending on a set period of time. Select a period of time before or after the event for when the message is to be sent.

Email to contact: new offer

This email is sent when the offer is sent from the system. This message is editable before sending.

Pay attention! Remember to include the variable "Click here to view and accept quote". It will not be possible to open the quotation otherwise.

Email: Invitation new user for new event

If a client has submitted a request for the first time and is invited to get access to an event for the first time, they will receive this message.

Email: Invitation existing user for a new event

If a client is invited to get access to an event and already owns a MICE Operations account, they will receive this message.

Emails to planners

Email to planners: notification to planners

After a client has submitted a request, this message will be sent to all users assigned with the role of a "planner".

Email to planners: offer expired

An email sent automatically to planners (user role) whenever an offer has expired.

Email to planners: offer signed

An email sent automatically to planners (user role) after an offer has been signed by the client.

Pay attention! If your e-mailaddress is overwritten (via setup > users) by another e-mailaddress, e-mails will only be sent to this e-mailaddress.

Email templates for sending files and messages

Email: invoice

This email is sent when an invoice is sent via MICE. The email consists of the text inserted to this automatic message and attached the invoice. You can edit this text before sending out the invoice.

Email: first invoice reminder

The system shows whenever an invoice is not yet paid by the client and should receive a first reminder.

Email: second invoice reminder

The system shows when an invoice is not yet paid by the client after the first reminder. A second reminder should be sent out.

Email: exhortation reminder

The system reminds to send out an exhortation reminder when an invoice is not yet paid by the client after the first and second reminder.

Email: document

This email is sent when a document is sent via MICE. The email consists of the text inserted to this automatic message and attached the document. You can edit this text before sending out the document.

Saved reply

Eventually it can take much time if you constantly have to rewrite messages for internal and external communication. We made it less time consuming for you by setting up saved reply templates. Add these messages with one click via 'messages' in the event dashboard.

Variables

By clicking the 'magic wand' icon you can select variables which will automatically retrieve the correct information.



FAQ

How can I make sure a contact does not receive an automated message?

Via the settings of an automated message to contacts you can set 'send e-mail?' to 'never' (or 'if enabled for contact'). This way, the automated message is not sent as an email. However, it is still sent via messages in MICE. So the contact can only read the message if they have access to the event.

How can I deactivate an automated message?
It is not possible to deactivate an automated message. Delete the automated message if it should not be sent. You can retrieve deleted messages via the bin in setup.

Send email to contact is set to never. Why do I still see the message in the event?
In case send email to contact is set to never, the message will not be sent as an email. However, it is still sent via messages in MICE. The contact can only read the message if they have access to the event.

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