There are a number of messages that can be set up in the system. These are e-mails and messages that are sent automatically and that appear in the system. The "Hook" stands for the action through which the message is shown or sent.

The following messages can be set up in advance:

E-mail to contact: event confirmation

If the event status is set to confirmed (manually or as the quote is signed) in the event dashboard, this message is automatically sent to the client.

E-mail to contact: scheduled message

An email sent automatically depending on a set period of time. Select a period of time before or after the event for when the message is to be sent.

Email to contact: new offer

This email is sent when the offer is sent from the system. This message is editable before sending.

Pay attention! Remember to include the variable "Click here to view and accept quote". It will not be possible to open the quotation otherwise.

E-mail to planners: notification to planners

After a client has submitted a request, this message will be sent to all users assigned with the role of a "planner".

Email to planners: offer expired

An email sent automatically to planners (user role) whenever an offer has expired.

Email to planners: offer signed

An email sent automatically to planners (user role) after an offer has been signed by the client.

Pay attention! If your e-mailaddress is overwritten (via setup > users) by another e-mailaddress, e-mails will only be sent to this e-mailaddress.

E-mail: Invitation new user for new event

If a client has submitted a request for the first time or is invited to an event for the first time, they will receive this message.

E-mail: Invitation existing user for a new event

If a client already owns a MICE Operations account, they will receive this message.

E-mail: invoice

This email is sent when an invoice is sent via MICE. The email consists of the text inserted to this automatic message and attached the invoice. You can edit this text before sending out the invoice.

E-mail: first invoice reminder

The system shows whenever an invoice is not yet paid by the client and should receive a first reminder.

E-mail: second invoice reminder

The system shows when an invoice is not yet paid by the client after the first reminder. A second reminder should be sent out.

E-mail: exhortation reminder

The system reminds to send out an exhortation reminder when an invoice is not yet paid by the client after the first and second reminder.

Email: document

This email is sent when a document is sent via MICE. The email consists of the text inserted to this automatic message and attached the document. You can edit this text before sending out the document.

Saved reply

Eventually it can take much time if you constantly have to rewrite messages for internal and external communication. We made it less time consuming for you by setting up saved reply templates. Add these messages with one click via 'messages' in the event dashboard.

Example

Saved reply: quotation cancelled

Variables

By clicking on the 'magic wand' icon you can select variables which will automatically retrieve the correct information.

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